Credit Cards & Debit Cards
We accept MasterCard, Visa, American Express and Discover. Simply follow the checkout process, and enter your credit card information as requested. Your credit card is charged at the time of purchase. We only accept debit cards with the Visa or MasterCard logo. This transaction will be processed just like a credit card. You will not be required to enter your PIN number.
Our site does does not accept backorders as we do keep our on-hand inventory level active on our website. If your item is currently out of stock, you can’t place an out of stock item in your shopping cart for purchase. If in the rare circumstance an in-stock item is over allocated during the shipping day, you will receive a notification and our customer service team will advise you on possible alternative options and/or a scheduled shipping date.
If your card is declined, you will receive an error message. Your card will not be charged, and no order will be processed. There may be a pending transaction on your account until your card-issuing bank removes the authorization. This usually happens within 2-5 business days. Your card may be declined for the following reasons:
- General decline – This is usually caused by insufficient funds or a credit-limit issue. Contact your card-issuing bank for further details.
- AVS (Address Verification System) mismatch – The billing address you entered during checkout does not match the mailing address associated with your credit card billing statement.
- Card code mismatch – The 3-4 digit CVV2/CVC2/CID code on the back of your credit card, or front for AMEX, does not match what was entered during checkout.
Having trouble checking out? Please don’t hesitate to contact our customer support team at [email protected]
Prepaid Credit or Gift Cards
If you are using a Visa, MasterCard or American Express pre-paid credit or gift card, register the card by calling the card-issuing bank. During the checkout process, be sure the billing address matches the address used when registering the card. If there is an address mismatch, the transaction will be declined and a hold may be placed on your card. Please contact the card-issuing bank if this occurs.
Once we receive and inspect your return, a refund will be applied to your account. PLEASE NOTE: Refunds are not instantaneous. Allow 2-8 business days for a refund to be processed. The length of this wait period will depend on your bank or credit card company. After 90 days, we can no longer apply refunds directly to credit cards. In those instances, we will mail you a refund check. If you paid by check and request a refund, you will also be issued a refund check.