Due to regulatory compliance, product returned but not authorized on the RMA document will not be accepted as a return or reimbursed. The product will be returned to the customer at the customer’s expense and shall not be reimbursed or credited. Returns must be sent via traceable carrier for validation of receipt of goods and for insurance compliance.
All returns will be processed in a timely manner and credits will be applied to your account. Please note:
•All freight charges assessed to the return are the responsibility of the customer and will not be reimbursed by 911 Network, LLC unless the return is a result of an error made by 911 Network, LLC.
•911 Network, LLC may not accept return of or issue credit for the following items (including, but not limited to):

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Limitation of Liability
911 Network LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if 911 Network LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a 911 Network LLC product is mistakenly listed at an incorrect price, 911 Network LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. 911 Network LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, 911 Network LLC shall issue a credit to your credit card account in the amount of the incorrect price.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by 911 Network LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

911 Network LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to 911 Network LLC.

Participation Disclaimer
911 Network LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, 911 Network LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, 911 Network LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to 911 Network LLC in its sole discretion.

You agree to indemnify, defend, and hold harmless 911 Network LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, 911 Network LLC may link to sites operated by third parties. However, even if the third party is affiliated with 911 Network LLC, 911 Network LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of 911 Network LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, 911 Network LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Refund/Return Policy
Original sales receipt (Digital E-mail copy works too) must accompany returns. Please send our customer support team an email to [email protected] for an RMA# (Return Merchandise Authorization) and for our applicable returns/receiving address location.

We accept returns for exchange or refund up to 30 calendar days after purchase of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:

  • without showing signs of wear or damage in any way
  • within 30 calendar days of the delivery date (after 30 days no returns are allowed)
  • must not be a special order or a custom order
  • unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.

Refunds are contingent upon inspection of item(s) once we receive it.

•Body Armor
•Defense/Pepper Spray
•Personal Communications Products (Including Code Red Headsets Products)
•Headwear and Under Garments
•All PDU Apparel (Professional Dress Uniform)
•Opened packages or packages showing evidence of tampering
•Product not in original packaging, including case pack goods
•Forensic testing supplies, equipment or drug and or alcohol testing kits
•First aid or trauma treatment products
•Worn or shopworn products
•Any special order products (including but not limited to): specific apparel fits, vehicular modification or customization products, special sidearm holsters or carriers, any apparel with custom embellishment, any hard goods requiring special embellishment, any product purchased for fulfillment of agency purchase order.

Any item returned not in accordance with this written policy will not be accepted as a return or reimbursed and will be returned to the customer at the customer’s expense.

Returns Department and Inquiry Contact Information:

Jenn Wilson – Office Manager
911 Network, LLC
W19 E Wisconsin Ave STE 3
Nashotah, WI 53058
(262) 283-5200

State and Local Laws Relating to Ammunition Purchase Disclosure
911 Network, LLC complies with all Federal, State, and local laws, regulations, and/or restrictions.
It is the responsibility of you, the buyer, to be aware of, and in compliance with any state and
local laws, regulations, and/or restrictions, governing the ownership, purchase, process,
and storage of these products.