Shipping & Returns

Straight answers on shipping and returns.

Flat-rate shipping, honest lead times, and a 30-day return window. The short version is on this page; the full policy is in our Terms & Conditions, which control if anything differs.

Shipping

Rates and carriers

Flat $8.99 per order, big or small.
Free shipping on orders of $149.99 or more.
We ship to addresses in the United States via USPS, UPS and FedEx, choosing the carrier by item and destination.

When your order ships

Every product page shows an availability label, and the label is the lead time. All times are business days, counted after receipt of order (ARO). Most items on the site are In Stock.

Label	What it means	Ships within
In Stock	On hand in our warehouse	2–8 business days
Warehouse / Distributor Stock	Held at a distributor and ordered in for you	2–8 business days
Backorder	Temporarily out; reserved for you when it arrives	14–21 business days
Special Order	Sourced specifically for your order	Lead time quoted before you are charged

We are a specialized supplier sourcing from more than one warehouse, so we set real timelines instead of promising next-day delivery on every item. Safariland duty holsters and L.A. Rescue bags are often built to order; the listing states the current lead time.

What you will receive

An email confirming your order is Processing, right after you order.
A second email with tracking once it ships.

If your order passes 8 business days without an update, contact us at 262-283-5200 or [email protected] and we will give you the real status. We would rather tell you the true lead time than leave you guessing.

Agency and department orders

Online orders are prepaid. Agencies can request a quote (typically returned within 1–2 business days), and purchase orders with Net 30 terms are available to approved agency accounts. W-9, tax-exemption and vendor-registration forms are available on request. Details are on the Resource Center.

Returns

How to start a return

Email [email protected] with your order number. We will reply with an RMA number and the returns address.
Include your original sales receipt (the emailed copy is fine) with the item.
Ship it back by a traceable carrier. Return shipping is at your expense and is not reimbursed unless the return is the result of our error.

Window and condition

30 calendar days from delivery for an exchange or refund. After 30 days, an exchange or store credit at our discretion.
Items must be in new, unaltered and unused condition: no signs of wear or damage, in the original packaging (including case-pack goods).
Refunds are issued after we receive and inspect the item.
An item returned outside this policy is not accepted and is sent back at the customer’s expense.

Damaged, defective or wrong item

Contact us immediately. Items that arrive damaged or defective, or that you did not order but received from us, qualify for a refund or store credit, and the return shipping is on us because the error was ours.

Items that cannot be returned

Body armor
Defense and pepper spray
Batteries
Gloves
Personal communications products, including headsets
Headwear and undergarments
Professional dress uniform (PDU) apparel
Ammunition
Opened packages, or packages showing evidence of tampering
Product not in its original packaging, including case-pack goods
Forensic testing supplies and equipment, and drug or alcohol test kits
First aid and trauma treatment products
Worn or shopworn products
Any special-order product: specific apparel fits, vehicle modification or customization products, special sidearm holsters or carriers, apparel or hard goods with custom embellishment, and any product purchased to fulfill an agency purchase order

Cancellations

Contact us with your order number as early as possible. An order that has already shipped follows the return process above.

Questions

Call 262-283-5200 or email [email protected]. Live support Monday to Friday, 9 to 6 Central; anything left outside those hours is answered within one business day. More answers are on the FAQ.